7win.game Privacy Policy

1. Personal Data We Collect

7win.game collects the following categories of personal data from players who register and use the Platform:

Registration & Identity Data:

• Full legal name as it appears on a Philippine government-issued ID;
• Date of birth (for age verification — players must be 21+);
• Email address and Philippine mobile number (used as login identifiers);
• Home address (required for KYC verification at certain account levels).

KYC & Verification Documents:

• Copies of government-issued photo ID (Passport, Driver's License, SSS, UMID, PhilHealth ID, Postal ID);
• Selfie photographs for identity verification;
• Proof of address documentation where required.

Financial & Transaction Data:

• GCash account number, Maya account details, bank account numbers (BPI, BDO, Metrobank), or cryptocurrency wallet addresses used for deposits and withdrawals;
• Full transaction history: deposit amounts, withdrawal amounts, dates, times, and transaction reference numbers;
• Wallet balance history.

Gaming Activity Data:

• Game session records: games played, bets placed, outcomes, session duration;
• Bonus claim history and wagering progress records;
• Responsible gaming settings and self-exclusion history.

Technical & Device Data:

• IP address and approximate geographic location at the time of login;
• Device type, operating system, and browser type;
• Session tokens, login timestamps, and access logs.

Communications Data:

• Live chat transcripts and support ticket history;
• Email correspondence with 7win.game support;
• Preference settings for marketing communications (opt-in/opt-out status).

2. How We Collect Personal Data

7win.game collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawals, contact support, update account settings, or opt in to promotional communications;
• Automatically: through cookies, session tracking, IP logging, and device fingerprinting when you access and use the 7win.game Platform;
• From payment processors: transaction confirmation data shared by GCash, Maya, BPI, BDO, Metrobank, and other payment partners necessary to verify and reconcile your deposits and withdrawals;
• From identity verification partners: where 7win.game uses third-party KYC service providers to verify the authenticity of identity documents submitted during account verification;
• From fraud prevention services: data signals from fraud detection partners used to identify unusual account activity, potential multiple account abuse, or suspicious transaction patterns.

3. Purposes of Data Processing

7win.game processes your personal data for the following specific purposes:

• Account creation and management: registering your account, verifying your identity, maintaining your player profile;
• Age verification: confirming that all players are 21 years of age or older in compliance with PAGCOR regulations;
• Payment processing: executing deposits and withdrawal requests, reconciling transactions, preventing payment fraud;
• Gaming service delivery: providing access to casino games, bingo, virtual sports, live casino, and Wallet functionality;
• Responsible gaming compliance: monitoring gaming patterns for problem gambling indicators, enforcing self-exclusion settings, applying deposit and session limits;
• Regulatory compliance: meeting KYC, AML (Anti-Money Laundering), and reporting obligations under applicable gaming and financial regulations;
• Customer support: responding to inquiries, resolving disputes, processing account requests;
• Platform security: detecting and preventing fraud, unauthorized access, multiple account abuse, and platform exploitation;
• Marketing communications: sending promotional emails and SMS notifications to players who have opted in — you may opt out at any time through your account settings;
• Platform improvement: analyzing aggregated, anonymized usage data to improve the performance, usability, and content of the 7win.game Platform.

4. Legal Basis for Processing

7win.game processes personal data on the following legal bases under the Philippines Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: processing required to perform the contract between 7win.game and the Player — specifically, the Terms and Conditions governing the use of the Platform (account management, game delivery, payment processing);
• Legal obligation: processing required to comply with KYC, AML, age verification, and gaming regulatory obligations applicable to 7win.game's operations;
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where these interests are not overridden by the Player's privacy rights;
• Consent: marketing communications, optional analytics cookies, and any other processing that is not required by contract or law — players may withdraw consent at any time without affecting the legality of prior processing.

5. Data Sharing & Disclosure

7win.game does not sell your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These partners have their own privacy policies and data protection obligations;
• Game software providers: game providers receive your account identifier (not your full personal data) to authenticate game sessions and record outcomes;
• KYC & identity verification partners: identity document data is shared with certified verification service providers to confirm your identity and age for PAGCOR compliance;
• Fraud prevention services: technical identifiers (IP address, device fingerprint) may be shared with fraud detection partners to identify and prevent account abuse;
• Regulatory authorities: 7win.game will disclose personal data to PAGCOR, the National Privacy Commission (NPC), law enforcement, or other competent authorities where required by law, court order, or regulatory direction;
• Professional advisers: lawyers, auditors, and accountants acting under professional confidentiality obligations where necessary for legal or financial compliance.

6. Data Retention

7win.game retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Active account data: retained for the duration of your active 7win.game account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: retained for a minimum of five (5) years from the date of the transaction, in compliance with financial regulatory requirements applicable to gaming operators;
• KYC documents: retained for a minimum of five (5) years from the date of account closure or the last transaction, whichever is later;
• Support communications: live chat transcripts and email correspondence retained for two (2) years from the date of the interaction;
• Technical logs: IP address and access logs retained for twelve (12) months for security and fraud investigation purposes;
• Marketing preferences: opt-in/opt-out records retained for five (5) years to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 7win.game's data disposal procedures.

7. Data Security

7win.game implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and 7win.game servers;
• AES-256 encryption for personal data stored in 7win.game databases;
• Password hashing using bcrypt with appropriate salting — passwords are never stored in recoverable plaintext;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Automated anomaly detection monitoring for unusual account access patterns;
• Secure, redundant data backup systems with encrypted off-site storage.

In the event of a personal data breach that poses a risk to your rights and freedoms, 7win.game will notify the National Privacy Commission and affected players in accordance with the obligations under the Philippines Data Privacy Act of 2012 and its Implementing Rules and Regulations.

8. Cookies & Tracking Technologies

7win.game uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The following categories of cookies are used:

• Essential cookies: strictly necessary for the Platform to function — including session authentication, Wallet balance display, and game session continuity. These cannot be disabled without impacting core functionality;
• Functional cookies: remember your preferences such as language settings, preferred games, and responsible gaming configuration. Disabling these will affect personalisation features;
• Analytics cookies: collect anonymized data about how players use the Platform — which pages are visited, how long sessions last, and which features are most used. This data is used to improve the Platform and is never linked back to an individual;
• Security cookies: used to detect and prevent fraud, multiple account abuse, and unauthorised account access — these are essential to Platform security and cannot be disabled.

You may manage cookie preferences through your browser settings. Disabling essential or security cookies may significantly impair your ability to use the 7win.game Platform. Detailed cookie preferences can also be managed through the cookie consent interface displayed on your first visit to 7wingame.biz.

9. Your Privacy Rights

As a data subject under the Philippines Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7win.game:

• Right to be Informed: the right to know what personal data 7win.game holds about you, how it is used, and how long it is retained — as described in this Policy;
• Right of Access: the right to request a copy of the personal data 7win.game holds about you;
• Right to Rectification: the right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: the right to object to processing based on legitimate interests, including direct marketing — you may opt out of marketing at any time through your 7win.game account settings;
• Right to Data Portability: the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Restrict Processing: the right to request that 7win.game limits how your data is used while a complaint or accuracy dispute is being resolved.

To exercise any of these rights, contact 7win.game through the in-platform live chat or by email at [email protected]. 7win.game will respond to all data subject requests within thirty (30) days, or as required by applicable law. Identity verification may be required before processing access or deletion requests.

10. Minors & Age Verification

10.1 7win.game strictly prohibits the use of its Platform by individuals under 21 years of age, in compliance with PAGCOR regulations applicable to online gaming in the Philippines. 7win.game does not knowingly collect personal data from minors.

10.2 Age verification is performed during the KYC process using government-issued identity documents. Where 7win.game discovers that an account has been registered by or on behalf of a person under 21 years of age, the account will be immediately suspended, all funds returned to the originating payment method, and all collected data of the minor securely deleted.

10.3 Parents and guardians are encouraged to use parental control software and monitor internet usage to prevent minors from accessing 7win.game or similar online gaming platforms. If you suspect that a minor has accessed 7win.game, please report this immediately via the support live chat.

11. International Data Transfers

11.1 Some of 7win.game's service providers and game software partners are located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, 7win.game ensures that adequate data protection safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission;
• Adequacy decisions recognising equivalent data protection standards in the recipient country;
• Binding corporate rules where data is transferred within a corporate group with equivalent privacy standards.

11.2 7win.game will not transfer your personal data to jurisdictions that do not offer an adequate level of data protection without your explicit consent, except where required by law.

12. Contact & Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7win.game processes your personal data, you may contact us through the following channels:

• Email: [email protected] — subject line: "Privacy Request"
• Live Chat: Available 24/7 through the support button inside your 7win.game account dashboard
• Response Time: Privacy-related requests will be acknowledged within 5 business days and resolved within 30 calendar days

If you are not satisfied with how 7win.game has handled your privacy concerns, you have the right to lodge a complaint with the Philippines National Privacy Commission (NPC). Information on how to file a complaint with the NPC is available on the NPC's official government website.